G3X Fitness Returns, Exchanges & Refunds

Last updated: October 20, 2026

Contact us first

Need to return something or request an exchange? Please email support@g3xfitness.com or text 786-280-1201 with your order number, the item, and a short description of what you need. We’ll get back to you as soon as possible, review the available options, and walk you through the next steps. Please wait for our approval and instructions before sending anything back.

How we review requests

Return and exchange requests are reviewed individually based on the product, its condition, and the reason for the request. Some items are made to order, so options for a size change or change of mind may be limited. Contacting us starts a review and does not automatically approve a return, exchange, or refund. Please contact us promptly after delivery so we can help while the available options are still open.

Item condition

Unless the request concerns a defect or an incorrect item, items must be unworn, unwashed, unused, and in their original condition, with original tags attached when applicable. Keep the original packaging if possible. Damage caused by wear, washing, misuse, or alterations is generally not eligible for a return.

Damaged, defective, or incorrect items

If something arrives damaged, defective, misprinted, or different from what you ordered, please email support@g3xfitness.com or text 786-280-1201 as soon as you notice the issue. Include your order number and clear photos of the item, the issue, and its packaging. We’ll review it with our fulfillment team and explain the next steps for an appropriate replacement or refund.

Final sale and other exceptions

Gift cards, items marked Final Sale, items discounted by 30% or more, and hygiene-sensitive items such as underwear are generally not eligible for a change-of-mind return or exchange. This does not exclude help for damaged, defective, or incorrect goods, or any remedy required by applicable law. Made-to-order and personalized requests need individual review.

Return instructions and shipping

Do not mail your item to the address on the parcel, our business mailing address, or a fulfillment partner without our instructions. If your request is approved, we’ll tell you where to send it and whether a physical return is needed. For an approved return that is not due to a damaged, defective, or incorrect item, you are responsible for return shipping. Original shipping charges are generally non-refundable for these returns. If the issue is our error or a product defect, we’ll explain the remedy and any shipping arrangements before asking you to return the item.

Exchanges

If you need another size, color, or item, contact us first. We’ll review availability and let you know whether an exchange, replacement order, or another option is available, including any costs before you decide.

Refunds

If a refund is approved, we’ll confirm the amount and issue it to the original payment method. If a return is required, approval may depend on receiving and inspecting the item. We’ll keep you updated on processing; your bank or payment provider may need additional time to post the funds. Any refund required by applicable law will be handled within the required timeframe.

Changes and cancellations

Please email support@g3xfitness.com or text 786-280-1201 immediately if you need to change an order or address, or request a cancellation. We’ll check its status. Changes and cancellations may not be possible once production or shipping has started. Rights to cancel or receive a refund under applicable law, including for a qualifying shipment delay, still apply.

Your rights and earlier orders

This policy does not limit consumer rights that cannot be excluded under applicable law. Updated terms apply to orders placed from the date this policy is published. We’ll honor the terms that applied when an earlier order was placed.