Frequently Asked Questions
Customer Support
How do I contact G3X Fitness customer support?
You can reach our dedicated customer support team via email at sales@g3xfitness.com, or through our contact form on the website. We aim to respond to all inquiries within 24-48 hours.
Shipping & Delivery
What is your order processing time?
Orders are typically processed within 1-2 business days (excluding weekends and holidays).
What shipping methods do you offer?
We offer various shipping options with costs based on the method selected during checkout.
How long does shipping take?
The delivery time depends on the chosen shipping method and your location. Estimated delivery timeframes are provided during checkout.
Do you offer international shipping?
Currently, we offer international shipping to Canada only.
What happens if there are shipping delays?
While we strive to meet all delivery timeframes, unforeseen circumstances such as weather conditions or carrier delays may impact delivery. We appreciate your understanding in such situations.
How can I track my order?
You can track the status of your order using the provided tracking information in the confirmation email.
Returns & Exchanges
What is your return policy?
We have a 30-day return policy. For detailed information, please refer to our return policy for eligibility criteria, return process, and more.
How do I initiate a return or exchange?
To start a return or exchange, please follow the guidelines outlined in our return policy.
Remember to contact us at sales@g3xfitness.com for any return inquiries.
Product & Sizing
How do I choose the right size for G3X Fitness apparel?
We provide detailed size guides on each product page to assist you in selecting the best fit. If you need further assistance, our customer support team is here to help.
Do your items run true to size?
We strive for accurate sizing, but variations may occur between different designs. Refer to our size guide or reach out to us for personalized guidance.
Are your products suitable for specific types of workouts?
Our apparel is versatile and suitable for various workouts, from high-intensity training to yoga. Check individual product descriptions for specific features tailored to different activities.
Payments & Discounts
What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal, and other secure payment gateways. All available payment options are displayed during checkout.
